1. Introduction
Smartcode ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Smartcode App, Smartcode Print, Smartcode WMS, and related products.
2. Information We Collect
Information You Provide
- Account registration details (name, email address, company name)
- Billing information for paid subscriptions
- Support enquiries and communications
Information Collected Automatically
- Device information (device type, operating system)
- Usage data (features used, scan counts)
- Log data (IP addresses, access times)
Order and Inventory Data
When you connect Smartcode to your e-commerce platform (Linnworks, Shopify, etc.), we access order and inventory data solely to provide our scanning and verification services. This data is processed in real-time and not retained beyond what is necessary for the service to function.
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Improve and develop new features
- Monitor and analyse usage patterns
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in our operations (hosting, payment processing)
- Third-party platforms when you authorise integrations (Linnworks, Shopify, etc.)
- Law enforcement when required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL/TLS protocols.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
8. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies.
9. Children's Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Smartcode
Contact form: www.smartcode.co.uk/#contact
Website: smartcode.co.uk